Automation includes the usage of machines to replace human beings by performing certain tasks. A lot of people confuse automation with mechanization, but with automation, the whole system or process is managed by machines which are smart and the tasks which are performed were previously handled by humans exclusively. Automation has been a buzzword for a long time, but with the introduction of AI, it has become a vital part of our everyday lives.
Today, automation can be seen everywhere and certain systems wouldn’t be able to operate without it. Even though this word was first used in the car industry where the first big manufacturing lines were handled by machines, today this word has a completely different meaning and it is not limited to one industry. Still, a lot of people are scared of automation because they think that they will lose jobs.
On the contrary, automation and AI make jobs easier and allow humans to focus on more complex tasks.
Everyone is preparing for automation
Automation and AI have already sparked a lot of changes in the IT industry. Various bots are already widely adopted to answer the most common customer inquiries and direct them to knowledge base articles or FAQs. A lot of companies also use them to make inventory orders while the possibilities for new applications are endless.
Most workers think that their jobs will change in the nearby future either through automation, AI, or both. On top of that, most workers think that their jobs can somewhat be handled by a machine. More and more companies are starting to implement automation solutions to make their systems as effective as possible.
This is a clear sign that everyone knows just how close we are to completely automate all “mundane” tasks. Very soon, AI is going to be able to take care of all technical tasks and people will only work on essential tasks.
Automation and AI solutions are available to everyone
Businesses are relying more and more on computers. A simple business routinely uses computers to make reservations, regulate shipping orders, manage projects, and many other tasks. Even those traditional brick and mortar businesses that don’t want to invest in technology have computers as they understand that their business will suffer if they don’t use one.
Computers and software solutions are available to everyone no matter how small a business might be. This means that automation is also available to everyone and everyone can reap the benefits of this technology. A simple example of automation would be software solutions that perform automatic disk drive backups. When a server crashes, these software solutions make adequate backups preemptively and this is how important data is protected and recovery can be done to continue where you left off.
It increases productivity
As the technology demands continue to grow, many companies are having many concerns about their productivity. Automation means greater scalability and more effective work. Both the work that is done by automation systems and the work of employees enhanced by automation are more effective.
For example, marketing departments can now use automation software solutions to help them with their work. They can put out higher volumes of marketing material and reach more consumers with automation. For example, if they are working with email marketing, they can send thousands of email messages with minimum effort with a specifically designed software solution.
Not only this, but these kinds of solutions can be instructed to make decisions and actions whenever certain conditions have been met. For example, if a lead is growing “stale”, the software can recognize this and send new messages that will re-engage customers and direct them to the sales funnel.
In the end, automation reduces costs while giving all the benefits a business needs. A good example of this is its application in terms of customer support where it is very difficult to provide a quality experience when there is a surge of customers and you need to handle business growth.
This is where automated software solutions such as AI chatbots can answer basic questions to customers and give them reliable answers more quickly and without having to hire more customer support staff. Automation is the future and, just as businesses started using information technology, it will also be mandatory to employ automation for improved business results.